STORE POLICIES

All prices listed are GST inclusive and in NZ dollars. Our prices are delivered anywhere in New Zealand.


Secure online payment options are via internet banking and Visa/Mastercard.

 

Customers can be confident that their details are protected and are used only for purposes of transaction fulfilment.
 

Blue Duck Raft Rentals NZ does not store cardholder or card information.


We use the secure payment gateway Stripe for all credit card purchases.

 

If you are not satisfied with your purchase please contact us at hugh.canard@gmail.com or call or txt us on 021 406 546 within 5 days from the date of delivery to arrange a refund or exchange.

 

Return shipping for a refund or exchange is the responsibility of the customer and we will cover the cost of returning the exchanged item.


For a full refund the item must not be used and be in its original packaging. If these conditions are not met the refund or exchange will not be processed.


If a product proves to be faulty Blue Duck Raft Rentals NZ will either refund or replace the product.

Blue Duck Raft Rentals NZ  will not replace, remedy or refund the product under circumstances of vandalism, misuse or general lack of care. 

 

Most whitewater raft and inflatable kayak orders are custom built to your requirements for colours. Your whitewater raft or inflatable kayak will be shipped direct to your nominated delivery address.

We will ask you to nominate your colours AFTER as soon as you have paid for the raft or IK.

 

Please provide any special instructions in the Cart section. We cannot ship to a PO Box.


For new raft or IK sales prices are based on pick up from our base in Christchurch.  Delivery to other places will be quoted to you once we are discussing details. Rafts weigh 50-80kg, and IKs weigh up to 25kg. Freight methods vary widely and we will arrange delivery at cost. 

For Raft Rentals, if you use our shuttle service we will load up all the gear and bring it along as part of our service.  No extra charge.


Please contact us for delivery outside of New Zealand.


Delivery times will be quoted at the time of order. For NZ stocked items this is between 2-4 working days, depending where you live. 


For factory orders, we airfreight direct into our Christchurch base, unpack and check everything, then courier it to you. The factory time is between 2-3 weeks for custom orders.